Introduction

In some situations, customers may experience internet connection failures or other issues that disrupt activity in Snareflux. Our institution is dedicated to providing comfortable conditions and strives to minimize the risks and losses players may incur in case of network disconnection.

However, the organization cannot control or be held responsible for network outages. Therefore, the management of Snareflux has created a disconnection policy that outlines the principles and procedures to follow in the event of internet interruptions.

Main Policy Points

If players experience a network disconnection during gameplay, they should follow these rules:

• If disconnected from the network, the client must immediately log back into his account.
• Players should acknowledge the potential risks of an Internet outage and consult their ISP for mitigation strategies.
• If the Internet connection is lost before your bet is registered, it will be considered invalid.
• If a client places a bet before a disconnection, the wager remains valid. The results will be displayed once the user logs back into their profile.
• If a user is unsure whether their bet has been registered, they can contact customer support service.

Guidelines for Specific Games

To make the disconnection policy clearer and more transparent for all players, Snareflux has published rules for certain games available on the web page.

Live Baccarat

The following rules apply to live baccarat games:

• If the Internet connection is lost before a bet is placed, the wager is deemed invalid and no funds will be withdrawn from the client’s account.
• If the client successfully places a bet before the network disconnects, the bet will be deemed valid. The exact amount will then be calculated once the connection is restored.

Live roulette

The following rules govern live roulette betting:

• If the Internet connection is lost before the registration process is complete, the player's balance remains unchanged and the bet will not be counted.
• If a client makes a bet on a number and the company acknowledges it, the wager remains valid even if the internet connection is lost. The institution will then recalculate the amount and update the client’s profile with the exact value.

Live Andar Bahar

There are two primary rules governing network loss in this game:

• If your internet connection was lost before the bet was accepted, the bet is invalid, and your balance will remain unchanged.
• Bets placed after an Internet outage are accepted. The precise rate calculation will appear on the client’s invoice.

Online slots

Two rules apply to slot connection loss:

• If your connection drops after activating the reel, the organization will still accept your bet. Once you reconnect, you will see the exact bet amount.
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